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TERMS OF SERVICE

Effective Date: 16-12-2021
Company Name: THE TOFFEE JAR
Contact: +91-9535654503 | thetoffeejar@gmail.com

Please read these Terms and Conditions ("Terms") carefully before using our website or purchasing our products. By accessing or using our services, you agree to be bound by these Terms.

1. Products and Availability

We offer perishable products such as chocolates and confectionery items. While we strive to ensure product availability, all items are subject to availability and may be withdrawn at any time without notice.

2. Order Processing and Shipping

  • Orders are processed within 10 working days, as we procure fresh stock for every order.

  • Shipping is carried out via our logistics partner, Shiprocket.

  • Customers will receive shipping confirmation and tracking details via email and WhatsApp.

  • For urgent orders, express delivery may be arranged upon request by contacting us directly.

3. Cancellations and Refunds

  • Orders can only be canceled within 24 hours of placement. Once processing begins, cancellations are not possible.

  • Due to the perishable nature of our products, returns are not accepted.

  • If products are received in a damaged or incorrect condition, customers must notify us within 24 hours of delivery with supporting photos. We reserve the right to approve or deny refunds or replacements at our discretion.

4. Pricing and Payment

  • All prices are listed in INR and are inclusive/exclusive of applicable taxes.

  • We reserve the right to update pricing at any time without prior notice.

  • Payment must be completed in full before the order is processed.

5. Limitation of Liability

We are not liable for:

  • Delays in delivery caused by third-party courier services.

  • Products that become compromised due to incorrect storage after delivery.

  • Any indirect, incidental, or consequential damages resulting from the use or misuse of our products.

6. User Conduct

Customers agree not to use our site or services for any unlawful or prohibited activity. Any fraudulent activity may result in termination of service and legal action.

7. Intellectual Property

All website content including text, images, logos, and designs are the property of [Your Company Name] and may not be used or reproduced without written permission.

8. Privacy Policy

We value your privacy. All personal information is handled in accordance with our Privacy Policy, which outlines how your data is collected, stored, and used.

9. Governing Law

These Terms shall be governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts located in Bengaluru.

10. Contact Information

For questions regarding these Terms or anything else, please contact us at:
📞 +91-9535654503
📧 thetoffeejar@gmail.com

Terms & Conditions: Store Policies
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