SHIPPING POLICY🚚 – Freshness First!

At TOFFEE JAR, we believe in delivering only the freshest chocolates and perishable treats to your doorstep. To make sure everything you receive is in perfect condition, we procure all our stock fresh before processing your order.

🕐 Order Processing Time
We kindly ask for up to 10 working days to process your order. This allows us to maintain top quality and freshness. That said, we always do our best to get your order out as soon as possible!

🚀 Need it Faster?
We understand some moments can’t wait. For express delivery requests, feel free to call or WhatsApp us at +91-9535654503 — we’ll do our best to help.

📦 Shipping & Tracking
All our orders are shipped through Shiprocket. Once your order is on its way, we’ll send you a shipping confirmation along with tracking details via email and WhatsApp.

Thank you for choosing us and supporting fresh, high-quality products! 💝

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🔁 Returns & Refund Policy

At TOFFEE JAR, your satisfaction means everything to us.

 Perishable Products

Due to the perishable nature of our products (like chocolates), we do not accept returns. We ensure that every item is freshly sourced and carefully packed to reach you in the best condition.

 Cancellations

If you wish to cancel your order, please contact us within 24 hours of placing the order. Once the order enters processing or has been shipped, it cannot be canceled.

 Damaged or Incorrect Orders

If you receive a damaged, melted, or wrong item, please get in touch with us within 24 hours of delivery at +91-9535654503 or via email/WhatsApp (as mentioned in your confirmation). Kindly share clear photos of the issue, and we’ll do our best to resolve it promptly.

 

 Frequently Asked Questions (FAQs)

Q: Why does my order take 10 working days to ship?
A: Since we only work with freshly procured stock, it takes time to ensure your product is at its best before shipping. Quality and freshness are our top priorities!

Q: Do you offer same-day or express shipping?
A: We try our best to help! If you need faster delivery, please contact us directly at +91-9535654503. We'll do our best to accommodate express requests where possible.

Q: How will I know when my order has shipped?
A: Once your order is dispatched, we’ll send you a shipping confirmation via email and WhatsApp with tracking details.

Q: Can I return or exchange my order?
A: Unfortunately, since we deal in perishable items, we do not accept returns or exchanges. But if there's an issue with your order, let us know and we’ll make it right.

Q: Who do you use for shipping?
A: All our deliveries are handled through Shiprocket, our trusted logistics partner.