
STORE POLICY
Welcome to THE TOFFEE JAR! We're committed to delivering fresh, high-quality products and a smooth shopping experience. Please take a moment to review our store policies below.
🛒 Order Processing
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All our products, including chocolates and other perishables, are freshly procured before dispatch.
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Processing Time: Please allow up to 10 working days for your order to be prepared for shipping.
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For urgent requests or express delivery, contact us directly at +91-9535654503 — we’ll do our best to assist.
💳 Payments
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We accept all major payment methods, including credit/debit cards, UPI, net banking, and wallets.
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Orders must be paid in full before processing begins.
🚚 Shipping
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We ship all orders through Shiprocket, our logistics partner.
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Shipping confirmation and tracking details will be sent via email and WhatsApp.
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Delivery timelines vary depending on your location, but we’ll keep you updated every step of the way.
🔁 Cancellations & Returns
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Cancellations can be made within 24 hours of placing an order.
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Due to the perishable nature of our products, returns are not accepted.
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If you receive a product that is damaged, melted, or incorrect, please contact us within 24 hours of delivery with photos. We will address the issue promptly.
📞 Customer Support
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For any questions, concerns, or custom requests (like bulk gifting or express delivery), reach out to us at:
📱 +91-9535654503
📧 thetoffeejar@gmail.com
⚖️ Disclaimer
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We are not responsible for delays caused by third-party logistics or improper storage after delivery.
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All sales are final once the product is shipped, unless there is a quality or packing issue reported within 24 hours of delivery.
✅ Our Promise
We aim to delight every customer with fresh products, timely service, and honest communication. Thank you for supporting our business!