top of page
IMG_20220313_161804-01.jpeg

STORE POLICY

Welcome to THE TOFFEE JAR! We're committed to delivering fresh, high-quality products and a smooth shopping experience. Please take a moment to review our store policies below.

🛒 Order Processing

  • All our products, including chocolates and other perishables, are freshly procured before dispatch.

  • Processing Time: Please allow up to 10 working days for your order to be prepared for shipping.

  • For urgent requests or express delivery, contact us directly at +91-9535654503 — we’ll do our best to assist.

💳 Payments

  • We accept all major payment methods, including credit/debit cards, UPI, net banking, and wallets.

  • Orders must be paid in full before processing begins.

🚚 Shipping

  • We ship all orders through Shiprocket, our logistics partner.

  • Shipping confirmation and tracking details will be sent via email and WhatsApp.

  • Delivery timelines vary depending on your location, but we’ll keep you updated every step of the way.

🔁 Cancellations & Returns

  • Cancellations can be made within 24 hours of placing an order.

  • Due to the perishable nature of our products, returns are not accepted.

  • If you receive a product that is damaged, melted, or incorrect, please contact us within 24 hours of delivery with photos. We will address the issue promptly.

📞 Customer Support

  • For any questions, concerns, or custom requests (like bulk gifting or express delivery), reach out to us at:
    📱 +91-9535654503
    📧 thetoffeejar@gmail.com

⚖️ Disclaimer

  • We are not responsible for delays caused by third-party logistics or improper storage after delivery.

  • All sales are final once the product is shipped, unless there is a quality or packing issue reported within 24 hours of delivery.

✅ Our Promise

We aim to delight every customer with fresh products, timely service, and honest communication. Thank you for supporting our business!

Store Policies: Store Policies
bottom of page