STORE POLICY

Welcome to THE TOFFEE JAR! We're committed to delivering fresh, high-quality products and a smooth shopping experience. Please take a moment to review our store policies below.

🛒 Order Processing

• All our products, including chocolates and other perishables, are freshly procured before dispatch.

• Processing Time: Please allow up to 10 working days for your order to be prepared for shipping.

• For urgent requests or express delivery, contact us directly at +91-9535654503 — we’ll do our best to assist.

💳 Payments

• We accept all major payment methods, including credit/debit cards, UPI, net banking, and wallets.

• Orders must be paid in full before processing begins.

🚚 Shipping

• We ship all orders through Shiprocket, our logistics partner.

• Shipping confirmation and tracking details will be sent via email and WhatsApp.

• Delivery timelines vary depending on your location, but we’ll keep you updated every step of the way.

🔁 Cancellations & Returns

• Cancellations can be made within 24 hours of placing an order.

• Due to the perishable nature of our products, returns are not accepted.

• If you receive a product that is damaged, melted, or incorrect, please contact us within 24 hours of delivery with photos. We will address the issue promptly.

📞 Customer Support

• For any questions, concerns, or custom requests (like bulk gifting or express delivery), reach out to us at:
  📱 +91-9535654503
  📧 thetoffeejar@gmail.com

⚖️ Disclaimer

• We are not responsible for delays caused by third-party logistics or improper storage after delivery.

• All sales are final once the product is shipped, unless there is a quality or packing issue reported within 24 hours of delivery.

✅ Our Promise

We aim to delight every customer with fresh products, timely service, and honest communication. Thank you for supporting our business!